Consulting Services
Consulting Services are geared towards specific engagements or specific projects. As customers grow and the demands of their business or function change, Valley Oak’s experience can be leveraged to advise on the practical implementation of current industry best practices. These services typically resolve issues with legislative changes, business operation efficiencies, adoption of additional lines of insurance, inclusion of additional insureds or the specification of custom functionality.
Our consulting services are availble to all clients, irrespective of whether they are part of the Strategic Account Management Program or not. They consist of both standard consulting engagements and custom consulting engagements. Below is a list of Standard Consulting Engagements currently offered:
Standard Consulting Engagements
Each standard consulting engagement is clearly defined with tasks, deliverables, duration and cost.
Claims Business Process Review
- Perform Business Process Optimization Review
- Review of Business Rule usage
- Review of Supervisor and Management reports
- Review of Claim Workflow usage
Bill Review Business Process Review
- Review of iVOS configuration
- Review of document workflow queues
- Review of bill review workflow
Claims Audit Preparation (Internal or External)
- Review claims handling process documentation
- Review role based security to ensure it is within generally accepted policies for check creation processing (separation of duties)
- Review role based security to ensure it is within generally accepted policies for vendor creation and maintenance (separation of duties)
- Review audit trail confirguration
Compliance Review (topics covered is agreed upon with client)
- Review of process
- Review of configuration
e.g ISO Review, EDI Review
iVOS Security Review
- Review iVOS security set up
iVOS Deployment Services
- Preparation for Go Live
- Clustered/Highly Available Deployments
- Disaster Recovery Deployments
- System Performance Troubleshooting/Tuning
Getting the Most Out Of New Modules
- Are you using a new module for the first time?
- Have you have purchased a new module and need to integrate it into your business process flow?
Custom Consulting Engagements
The custom consulting engagements are put together based on an hourly rate of $187.50/hour, or at the customer’s Strategic Account Management Program rate.
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