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Press Release
Editorial Contact:
Cynthia Chow
925-242-4600
Downey Insurance and Valley Oak Systems Release iVOS® Case Study Results
"One-System" Solution Enables Paperless Claims, $2.4 million in
Medical Savings, and a Hassle-free Implementation
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San Ramon, CA — February 28, 2006 — Downey Insurance, the premiere
choice for Indiana municipal insurance, and Valley Oak Systems Inc., a national provider of
claims management software, services and support, today released case study results that
illustrate the benefits and cost-savings achieved with a browser-based "one-system" solution.
"Our primary business objective is to provide exceptional service to our clients," said Louise
Sparks, claims manager at Downey Insurance. "To meet client needs and continue to deliver
world-class service, we needed a more modern claims system that would enable us to move from
manual, paper-based operations to a more streamlined and automated workflow."
The iVOS unique "one-system" design allowed Downey Insurance to consolidate claims management
and medical bill review into one convenient platform. By bringing these two processes together,
Downey re-engineered its workflow, enhanced adjuster productivity, and achieved medical savings
of $2.4 million in 2005. The browser-based architecture was another system advantage, since it
enabled Downey to capitalize on remote access options that increased the scope of their
business, staffing and customer service opportunities. The system's risk management reports have
helped to identify loss-control opportunities for members, and in the future, clients will have
direct access to claims information and reports via remote access.
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