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Press Release
Editorial Contact:
Cynthia Chow
925-242-4600
Attenta Anticipates 20-Percent Increase in Adjuster Productivity with iVOS® Claims Management Software
Fast-growing TPA Leverages Integrated "One-System" Solution to Optimize Workflow and Customer Service
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San Ramon, CA - July 31, 2006 - Attenta, a third-party administrator servicing
the insured and alternative risk market, today announced the savings and benefits it anticipates
from its new claims software. In November 2005, Attenta selected the iVOS "one-system" claims
management solution from Valley Oak Systems, Inc. (VOS), a national provider of claims
management software, services and support. From its projected forecasts, Attenta anticipates
iVOS to significantly streamline workflow, increase productivity, enhance quality assurance, and
support the company's focus on customer service and satisfaction.
"During our selection process, we interviewed many potential vendors. Most vendors tried to tell
us what we needed. Valley Oak Systems stood out because they really listened to our requirements
and responded with a solution that met our needs." said Frank Vidrik, president of Attenta. "We
expect this leading-edge technology to produce significant benefits. With the addition of iVOS,
we now offer a comprehensive package to our clients, complete with experienced claims staff,
cost-saving best practices, and sophisticated technology and workflow capabilities that boost
adjuster productivity by 20 percent - an improvement that is higher than most industry
estimates."
"We're excited at the prospect of blending the power of our 'one-system,' browser-based
technology with Attenta's entrepreneurial approach to claims," said Randy Wheeler, Founder and
CEO of Valley Oak Systems. "Attenta encourages its adjusters to innovate in order to solve
individual customer challenges. With the iVOS platform, adjusters will have a wide array of
features and functions to design workflows and reinvent operations in order to meet unique
client needs."
"Attenta operates in a highly competitive market," said Vidrik. "We differentiate our company by
delivering superior service and results that impact a customer's bottom line. As a result, our
retention rate exceeds 95 percent. As Attenta continues to grow, iVOS will enable increased
claims capacity by automating key claims functions, such as the generation of correspondence,
the delivery of state benefit notices, calculation of benefit rates, and distribution of
stewardship reports. In addition, the system's rules engine will help streamline workflow and
improve quality assurance through exception reporting."
About Attenta As one of the fastest growing third-party administrators in the nation, Attenta
provides unparalleled claims administration, excess coverage marketing and brokerage, auditing,
underwriting, loss control, medical cost containment and risk management information services.
Their comprehensive, integrated service approach has produced a proven record of cost savings
for clients. For more information, visit www.attenta.com or call (866) 825-9891.
About Valley Oak Systems, Inc. Valley Oak Systems, Inc. is a privately held corporation with
headquarters in San Ramon, California. Founded in 1994, Valley Oak Systems is dedicated to
providing the highest quality software, services and support to enable clients to meet their
goals. The company's flagship product iVOS is the leading browser-based claims management
software that integrates core insurance processes, system features, and claims functions into a
"one-system" solution. Recognized for its business impact, iVOS earned the 2006 IASA Technology
Achievement Award. For more information, go to www.valleyoak.com or call (925) 242-4600.
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Kevin Confetti