 |
Publication: National Underwriter
Title: Technology Helps Boost Claims Velocity
|
6/08 |
|
Publication: Claims Magazine
Title: Consolidating Claim and Policy Information In a One-System Solution
| Summary: |
Many insurance companies and risk pools utilize separate information systems for claim management, policy administration, rating, and billing. In fact, some organizations even utilize several different policy systems to service their various lines of business. These redundant and disparate systems create a disjointed infrastructure and separate silos of information. Such a cobbled-together IT infrastructure results in inefficiency, manual workarounds, and an inability to adapt quickly to today’s competitive and ever-evolving business environment.
To responds to these demands, Aon eSolutions has developed the iVOS Policy Administration System as part of its one-system solution suite. This policy system offers wide array of capabilities:
• Flexibility and Agility • Comprehensive Policy Control
• Powerful Data Analysis and Reporting tools
• Leveraging Claims and Information for Underwriting
• Increased Through-Put
• On-demand, Browser based Platform
• A One System Solution
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6/08 |
|
Publication: Claims Magazine
Title: Minimizing Impact on Claims Costs and Outcomes
| Summary: |
When a safety issue occurs, there is a window of opportunity for an organization to manage the inciting event to reduce the likelihood that a claim will be filed. If a claim does result, the information held within an event report can help to minimize the impact in terms of claims costs and outcomes. There are two lines of insurance, medical malpractice and workers’ compensation, where event reporting and management have yielded particularly positive outcomes.
To help identify and track events in these lines of insurance, Valley Oak Systems offers the iVOS Events Management module as part of its “one-system” claims management solution. The system offers five key features to enable organizations to increase efficiency and savings:
· Intuitive, user friendly design allows for immediate capture of information
· Browser-based platform for online reporting
· Sophisticated reporting addresses problem areas
· Customizable workflow and communication tools
· An integrated system enables seamless transition from “event” to “claim”
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1/08 |
|
Publication: Risk Management
Title: Navigating a Successful Merger: How Aon and Oak Joined Forces
| Summary: |
Mergers and are on the rise. Capital, competition and a lack of organic growth opportunities have driven M&A activity in recent years and industry experts expect the trend to continue.
Yet, although M&As have played a significant role in corporate growth strategies, such an undertaking must be approached with caution, expertise and due diligence, because while M&A activity may be high, success rates are not. One-half to two-thirds of all ventures perform poorly or fail outright. As a result, companies that are beginning to identify and court potential targets must understand what makes these endeavors successful and how to avoid the common pitfalls.
The recent merger between Aon and Valley Oak Systems can serve as a useful example for other companies that may be undergoing their own M&A process:
|
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1/08 |
|
Publication: Risk and Insurance
Title: An Executive Blossoms
| Summary: |
Randy Wheeler nurtures a sapling of a company into a serious software contender. At a time when young graduates were grabbing the headlines by making it big and bigger with a phenomenon called the Internet, Wheeler was plugging away writing code in the solitude of an apartment trying to make the paper-clogged claims pipeline of the insurance industry more efficient. Read about Randy’s story and the history of Valley Oak Systems.
|
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10/07 |
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Publication: Best's Review
Title: Grafting The Mighty Oak
| Summary: |
To continue to accelerate growth and provide better products, Valley Oak Systems agreed to be acquired and is now part of Aon’s e-Solutions Group. Randy Wheeler discusses the future of claims and risk management technology with Best Review’s Lee McDonald.
|
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10/07 |
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Publication: Claims Magazine
Title: iVOS and RiskConsole: Two Best-in-class Systems Become One
| Summary: |
Now offered as one joint product, the iVOS-RiskConsole platform will empower clients with both the ability to control claim costs and leverage a 360-degree view of risk. These sophisticated capabilities have reduced traditional process bottlenecks and achieved significant productivity gains, allowing companies to get more done with fewer resources. The complementary capabilities create a best in class product suite that achieves the following benefits:
- Improves claim-handling efficiency
- Reduces high-cost, high-frequency claims areas
- Monitors key performance indicators and benchmarks
- Creates enterprise-wide accountability to claims and risk-management results
- Communicates performance and results with insightful reports
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07/07 |
|
Publication: Public Risk
Title: Mandate to Automate: Seven High-Tech Strategies to Improve Claim Handling
| Summary: |
Many public entities are leveraging technology to streamline traditional claims inefficiencies and reduce manual paper-based processes which have long contributed to high claims costs and overhead expenses. This article outlines automation strategies that use cutting edge technology to drive program savings and success.
- Prompt Reporting of Claims via the Internet
- A Paperless Claims Paradigm
- Establishing a Centralized Claims Center
- The Adjusters’ Automation Toolkit
- Optimizing Workflow through Business Rules Automation
- Unleashing the Power of Claims Data
- Quality Control Through Online Audits
- The Future Mandate: Continually Innovate to Automate
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07/07 |
|
Publication: Claims
Title: Claims Can Take Weird Twists & Turns
| Summary: |
While most claims are routine, open-and-shut cases, agents, adjusters and other industry players often have to cope with unusual circumstances, bad luck, or simply the human factor-any one of which can make it tough or even impossible to figure out exactly what happened when a loss is reported.
National Underwriter spoke to a few industry veterans on the front lines of claims-handling, gathering war stories involving simple misunderstandings, tragic circumstances and outright feuds hindering the resolution of mysterious or contentious claims. |
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06/07 |
|
Publication: National Underwriter
Title: Seven-Step Best Practices Program Helps Support Public Risk Pools Maximize Tech Support
| Summary: |
Public entities are striving toward a new vision for risk management programs and have begun to embrace innovative best practices that both transform old processes and support emerging program needs.
The following are seven best practices many public entities have instituted to achieve a new vision for program success.
- A strategic Automation Plan
- Supercharged Workflow for claims and Policy Administration
- Sophisticated Risk and Exposure Analysis
- On-line Member Portals
- Outsourcing Processes and Applications
- Incentives, Awards and Recognition
- Training and Education
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06/07 |
|
Publication: Public Risk
Title: PRIMA Members Employ Hybrid Solution To Claims and Injury Management In Workers Comp Programs
| Summary: |
Despite improvements in workers’ compensation programs, two key challenges continue to plague public risk managers: ensuring claims are reported early and managed proactively to ensure best results, and making sure injure employees obtain prompt and appropriate medical attention to ensure optimal care and recovery.
To address these issues, two PRIMA member organizations have implemented a new hybrid solution that combines the use of sophisticated claims technology and the application of a nurse’s medical expertise at the point of injury. Learn how this integrated methodology has helped them improve claims costs and medical outcomes as well as overcome many of the traditional barriers to prompt injury reporting, appropriate medical care, and proactive claims management. |
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03/07 |
|
Publication: Claims
Title: Seven Strategies toward Claim Optimization
| Summary: |
Today, seven strategies have helped organizations to cut back on traditional process bottlenecks and achieve “high-octane” workflow, in which organizations essentially get more done with fewer resources. The following strategies providing cost saving and efficient claims operations include:
- Establish a claims control center
- Customize your Internet solution
- Eliminate information silos
- Conduct on-line audits of claim-handling performance
- Leverage sophisticated business rules engines
- Align stakeholder expectations
- Provide a personal touch
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03/07 |
|
Publication: Claims Magazine
Title: Secrets to Success: Implementing a Claim System
| Summary: |
Downey Insurance, a managing general underwriter for Indiana government
entities, needed a more modern claim processing infrastructure to drive
operational efficiency, control costs, and improve performance far into the
future. By sharing their step-by-step approach, they convey key strategies
and lessons learned to the project managers who are just setting out on
their own implementation journeys.
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11/06 |
|
Publication: Risk Management
Title: How One Insurance Pool Used Outsourcing and Technology to Improve Efficiency
| Summary: |
Outsourcing has leveled the playing field for small to mid-sized
organizations like Golden State Risk Management Authority (GSRMA); allowing
these organizations to effectively offer the same services, and to benefit
from the same technologies as their larger counterparts, all while avoiding
the costs of building infrastructure.
GSRMA relied on a combination of outsourcing models, including business
process outsourcing (BPO), contracting a specific business task such as
injury reporting to a third-party service provider (ASP) model, in which
GSRMA subscribed to a web-based application and outsourced the maintenance
of the system to the ASP vendor. Both the BPO and the ASP models allowed
GSRMA to leverage external expertise and expand member services.
Golden State's outsourcing strategy has proved effective in regard to its
workers comp claims process and, specifically, these four functions:
- Initial reporting and triaging of injuries
- Aggressive return-to-work programs
- Management of a "one-system" to handle claims management, medical bill review and loss analysis
- Management of an internet-based community and interactive online tools to link and engage members in loss prevention
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10/06 |
|
Publication: Claims Magazine
Title: Leveraging an Integrated Claims Paradigm
| Summary: |
As investments in claim technology increase, a key priority among
organizations is the need to create an integrated, one-system claim
management infrastructure. In the past, organizations were burdened with
legacy systems that were resistant to change and system integration. As
organizations began to implement new technology to handle different aspects
of the claim process and related insurance functions, they inevitably ended
up with separate silos of information and barriers to efficiency.
With a one-system solution, learn how an organization can yield four new claim management "powers:"
- Supercharged efficiency
- Quality control
- Improved claims collaboration
- Claims intelligence
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|
7/06 |
|
Publication: Insurance International
Title: Claims hubs help US workers' comp sector
| Summary: |
The primary goals of the US workers' compensation system are simple:
promptly respond to workplace injuries with quality medical care at a
reasonable cost, and return the injured employee back to work as soon as
medically possible.
The new paradigm seamlessly interconnects people, processes, and systems
into a centralized claims hub. Instead of wasting valuable examiner time and
resources, the hub acts as a "control traffic center" which manages the
transfer and flow of claims information, so it remains transparent and
hassle-free to users.
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|
Spring 2006 |
|
Publication: National Underwriter
Title: Web Tools Supercharge Claims Workflow
| Summary: |
The silver lining is that insurers, once hampered by legacy systems that are
resistant to integration and modification, are now increasing their
information technology investments in claim systems - particularly in tech
projects that incorporate the Internet in all phases of the claims life
cycle.
As a result, claim departments are undergoing a dramatic transformation from
inefficient, disjointed processes to a more streamlined workflow powered by
integrated Web solutions.
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4/06 |
|
Publication: Claims Magazine
Title: Creating a Paperless Business
| Summary: |
For Federated Department Stores, which operated more than 950 stores under
the names, Macy's, Bloomingdale's, and May, the vision of a paperless
paradigm is much more sophisticated, which the ultimate goal being a paper
file is never generated in the first place. Since the early 1990s, Federated
has covered its general liability and workers' compensation claims through a
self-insured and self-administered program.
To achieve a paperless business, Federated has invested
in technology and infrastructure that enable the sending, viewing and
sharing of information in an electronic format. This allows communication
with adjusters, physicians, attorneys, nurse case managers, investigators,
or state agencies.
Learn how Federated researched, invested and applied technology to allow
them to continually improve their risk management operations.
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|
1/06 |
|
Publication: Risk Management
Title: RX for Workers Comp Woes at Catholic Healthcare West
| Summary: |
Catholic Healthcare West instituted a new workers comp program that
successfully reduced funding by 50% over three years, and ensured an
exemplary level of workplace safety for their employees. With a 40% decrease
in indemnity injuries, significant savings in medical costs, and a 54%
decrease in loss days, CHW proves significant turnaround is possible through
improving the claims management process.
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|
12/05 |
|
Publication: Best's Review Nov 2005
Title: Total Realignment: Centralized Workers' Comp Claims Hubs Connect Systems and
People to Ensure the Best Medical Outcomes and Cost Savings.
| Summary: |
As workers' comp costs continue to escalate, along with the frequency of
employee lawsuits regarding their dissatisfaction with the quality of care
and benefits received, there is an equivalent urgent need developing for the
institution of new workers' comp network infrastructures that will enable
seamless communication and connectivity among all parties. Such automation
is critical in order to provide transactional cost-savings, increase
efficiency of the claims process, and create a centralized hub that aligns
all stakeholders in their common goals and objectives. Organizations who
utilize claims hubs of this sort are finding their improving the "human
touch" in the claims process via strengthening relationships with employees
by providing them with optimal care, leading to greater employee
satisfaction.
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11/05 |
|
Publication: Risk & Insurance Special Report: Workers' Comp
Title: Championing The Cause
| Summary: |
Catholic Healthcare West - the largest not-for-profit hospital provider in
CA., covering 43 hospitals and 40,000 employees - revamps their workers'
comp program in conjunction with software provider Valley Oak Systems, Inc.
and third-party administrator Octagon Risk Services to save the business
from financial collapse. Four years following the start-up of this
initiative, CHW has not only reduced its total lost days by 27 percent and
the frequency of lost-time injuries by 41 percent, but they have earned
their place among industry peers winning the Roosevelt Award as the leader
in cost-effective workers' comp tracking and management.
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|
11/05 |
|
Publication: Risk & Insurance
Title: Wading Through the Paper Bog
| Summary: |
When it comes to managing workers' compensation claims, timeliness is
crucial, while for years claims adjusters in the industry have spent
countless hours bogged down with excessive paperwork and manual data entry
resultant in fragmented correspondence between all process management
parties. Today, new technology is helping adjusters to automate and
streamline the same claims management processes, allowing them to reduce
time spent on claims, drive down costs and improve outcomes, refocusing
their resources where they're needed most.
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11/05 |
|
Publication: Risk & Insurance
Title: A Glimpse of Success
| Summary: |
Three experts share their experience in improving their claims and benefits
administration systems: Bob Steggert from Marriott International, Ann
Schnure from Federated Department Stores, and Paul Przysiecki from ADP
TotalSource. Here's a hint: It was a lot of work, and retooling an
enterprise claims system is never as easy as it sounds. This article is an
abridged version of a panel presentation titled, "Risk Managers on Effective
Claims Management Strategies," given at the annual RIMS conference in April
2005. Learn how these organizations applied different strategies to make
their claims management program effective and successful.
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|
9/05 |
|
Publication: National Underwriter Property & Casualty
Title: Buyers Can Put Breaks On Cost Drivers
| Summary: |
Although utilizing these third-party vendors has significant
benefits-including saving an organization the time, money and hassle of
managing processes internally-many risk managers feel they've lost direct
control over the cost and performance of their programs.
To ensure optimal outcomes and program success, they must develop an
enhanced oversight capability that tightly manages performance, controls
quality, and provides continual guidance to vendors in regards to program
improvements. Today, technology is a critical enabler of the ability to
oversee high-cost service areas.
Co authored with Paul Przysiecki, Director of Risk Management ADP
TotalSource Inc.
|
|
8/22/05 |
|
Publication: Insurance Networking News / Claims Supplement
Title: Industry Speaks / Q&A with Valley Oak Systems, Inc.
| Summary: |
Leading insurance product and services provider discusses claims processing
strategies and best practices.
|
|
7/05 |
|
Publication: Claims Technology Showcase
Title: Leveraging a Claims Hub for Improved Workers' Comp Results
| Summary: |
A multitude of workers' comp programs are now utilizing a centralized claims
hub for the benefits of electronic workflow, streamlined operations, and
connecting all parties involved in the claims management process real-time.
This business decision is proving to enhance productivity, improve claims
decisions, and reduce overall costs for workers' comp programs.
|
|
7/05 |
|
Publication: Insurance Networking News
Title: Claims 'Hubs' Improve Workflow
| Summary: |
In the claims management process, online claims hubs are making it easier to
share claims information, and enabling claims specialists to work smarter
and faster.
|
|
6/05 |
|
Publication: Claims / Employee Benefit News
Title: Cultural Commitment to Employee Health and Safety Improves Workers' Comp Costs and Outcomes
| Summary: |
As workers' compensation costs continue to rise nationwide, businesses
within the industry remain challenged to develop programs that will bring
such costs under control. Catholic Healthcare West, the largest Catholic
hospital system - comprised of 41 hospitals located in the Western U.S.,
sets an example with their robust cost-control program emphasizing
education, partnerships, and the use of claims technology in order to meet
their goals.
|
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6/05 |
|
Publication: Self-Insurer Magazine
Title: Creating a Culture of Risk Management to Unleash Organization-wide Synergy
| Summary: |
Traditionally, culture was considered a fuzzy concept, so rather than
consciously design and strive toward ideal risk management norms,
organizations simply allowed culture to unfold as it may. Today, in light of
the Sarbanes-Oxley Act and growing emergence of enterprises risk management
(ERM), organizations have now begun to look at culture strategically in
order to better achieve their risk management goals and objectives. When
culture is purposely created, working from a singular, concentrated focus
has enormous synergy benefits.
|
|
5/05 |
|
Publication: National Underwriter Property & Casualty
Title: Centralized Claims Hubs Make Sense for All
| Summary: |
The new paradigm of a centralized claims hub parallels the concept of the
"traffic control" center, using automation to ensure tasks are handled in a
timely manner and claims are routed to the right resource. Scanning and
digital images have enabled organizations to use electronic claims files and
further facilitate and end-to-end automated and electronic process. AT the
same time, the transfer and management of electronic claims information via
the hub remain transparent and hassle-free to users.
|
|
4/18/05 |
| |
Website: Namic Online (Farm Focus)
Title: The Browser Revolution
| Summary: |
Today's property/casualty insurance professionals face increasingly
more work and ongoing changes in the industry. The sheer volume of manual,
paper-based transactions has made operations inefficient and costly, and the
lack of workflow automation has prevented people from focusing on the tasks
that directly affect costs and claims settlements.
Today, the Internet is a cost-effective way to automate operations and to
facilitate the sharing of information with different stakeholders, including
agents and brokers, insurers, claims professionals, risk managers,
employers, medical providers, case managers, frontline supervisors and
third-party administrations (TPA). With this type of collaboration, many
organizations are experiencing improved results and controlled costs.
|
|
1/05 |
|
Publication: Claims, CEO Insights
Title: Technology Darwinism in the Claims Industry
| Summary: |
Perhaps one of the biggest challenges in today's society is adapting to
change. At the turn of the century, claims managers began to face a new
species of claims - such as terrorism and corporate scandals on the magnitude
on Enron. Harsh conditions - such as increased litigation, a stagnant
economy, rising health care and indemnity costs, and new regulations -
continue to complicate the claims management picture.
As the climate has changed, the industry has had to adapt to survive. Claims
professionals now require more training and education; specializing
resources have evolved, allowing a more focused approach to applying expert
resources on claims that need it most.
Claims management departments have also leveraged technology to meet today's
challenges. These technological solutions have given organizations the
advantage to compete in an ever-changing world, while meeting the seven
critical "C" principals that have driven technological survival of the
fittest.
|
|
12/04 |
|
Website: www.workcompcentral.com
Title: Internet Technology Improves Workers' Compensation Results
| Summary: |
For many organizations, claims processing has changed little over the
years-often involving manual data entry, inconsistent claims review,
inefficient workflow, fragmented communication and frequent mistakes. Thus,
claims handlers may spend half their day on routine administrative tasks.
With the use of Internet technology, adjusters, and claims managers, tasks
can be automated so their resources can focus on the client and the claim,
not the back office. Risk managers can carefully monitor loss control
programs and implement solutions to reduce costs. As the use of technology
is more prevalent, more best practices will be revealed and implemented with
the same goal-to get the employee back to work as soon as medically possible. |
|
8/29/04 |
|
Publication: National Underwriter (P&C)
Title: Could Web Services Be The "Next Big Thing"?
| Summary: |
Could web services be the "Next Big Thing" for insurers? The term "Web services" refers to both development tools used
to build easily integrated Web-based applications and the underlying technology protocols and standards required to the
run and support these applications over the Internet.
Web services have already begun to creep into many organizations. IT departments have already begun working on Web
services projects or have plans to begin. Organizations are now beginning to recognize the benefits of Web services:
- Improved interoperability between diverse development platforms
- Enables organizations to easily enhance functionality of applications
- Increased connectivity enables decision makers to access critical information at any time
|
|
6/04 |
|
Publication: Risk Management
Title: Serving the Ivory Tower: Managing Risk at the University of California
| Summary: |
To see what has made the UC's risk managers so successful, this article will
look at how they have developed their careers and succeeded in a competitive
risk management market. Six of UC's risk managers were chosen as a
cross-section for the rest of the team. Three of them work at the senior
management level out of the risk management headquarters office in Oakland,
and three of them work on the front lines at various campuses and medical
centers.
All six place a huge emphasis on building relationships and consensus. They
feel connected to the University's mission of academic excellence and stress
the importance of education in their programs. Finally, they all believe in
leveraging technology to help analyze risks and implement appropriate loss
control programs. These characteristics have helped UC run a successful risk
management program that has controlled costs and improved results throughout
the University. |
|
6/04 |
|
Publication: ASHRM Journal
Title: Technology Helps Manage Worker's Compensation Risk in the Healthcare Setting
| Summary: |
Until recently, health care organizations did not have the systems
in place to capture the full range of worker's comp data. They've had to
depend on the insurance carrier or broker's capability. Risk managers are
now demanding more control in a manner that drills down most useful information. |
|
3/04 |
|
Publication: Insurance Networking News
Title: Reducing the Workload
| Summary: |
Processing workers' compensation insurance involves participation
and input from many parties, the majority of whom operate form multiple and
disparate operating systems.
As a result, the emergence of Web-Based, real time data exchange solutions
has become imperative. In some ways, workers' comp is not unlike the
processing efficiencies between adjusters, auto repair shops, car rental
agencies and more. |
|
3/04 |
| |
Publication: Business Insurance
Title: Tech Vendors Focused on Enhancing Existing Tools
| Summary: |
What is old is new again in claims management technology for
self-insured employers.
Complex and expensive systems developed in recent years to help self-insured
or their third-party administrators manage property/casualty and health care
claims are being enhanced and upgraded as vendors seek to make their current
offerings better, rather than rolling out completely new systems. |
|
2/04 |
|
Publication: Claims Magazine
Title: Hit or Miss for Improved Claim Management?
| Summary: |
Today's claim operations are challenged by many factors, such as high claim
volumes, processing inefficiencies, disjointed communication among various
parties, and lack of useful information. Using Internet technology, claim
managers reap the value of improved work flow and collaboration, increased
cost containment, renewed managed care capabilities, and a continual
feedback loop to improve their prevention and safety programs. |
|
11/03 |
|
Publication: The Self-Insurer
Title: Internet Claims Technology: How Can It Improve Your Self-Insurance Program
| Summary: |
With many factors pointing to a prolonged
hard market, many risk managers are attempting to improve
upon or expand their self-insurance programs. However,
they continue to be challenged on several fronts –
the difficult economy, rising health care and indemnity
costs, increased severity and frequency of claims, and
a lack of leading-edge technology that could help alleviate
claims costs and process inefficiencies.
Excitement over the Internet’s role in addressing
some of these concerns has increased, as more risk managers,
who were at first hesitant to adopt Internet technology,
are now seeing the Internet as a way to transform their
risk management and claims management processes. The
Internet promises to significantly improve communication
and facilitate the sharing of claims information among
key stakeholders – including excess insurers,
employers, providers, nurse case managers and third-party
administrations (TPA). |
|
11/03 |
|
Publication: Best's Review
Title: J2EE: The Great Communicator
| Summary: |
As insurers face the
challenges of selling through multiple channels, competition
from banks, the pressures of creating new products to
meet customers’ needs and the issues of pricing
and regulation, they also find themselves at a technological
crossroads.
As the Internet grew and matured, companies discovered
they didn’t need to put the software out on every
PC, instead using applications that were delivered via
browser technology. “Java is a flexible language
designed for the Internet, so it’s the ideal platform
to help companies to handle the generational shift from
mainframe, to client/server to the Internet.”
|
|
9/03 |
|
Publication: Best Week
Title: J2EE Touted for Large Pool of Trained Developers
| Summary: |
Insurers debating the use of J2EE, or
Java 2, vs. .NET should recognize that J2EE is a proven
platform that will be bolstered by the support of an
estimated 4 million Java-trained developers by the end
of 2003, a software provider told technology professionals. |
|
9/30/03 |
|
Publication: Risk Management
Title: Shopping for a New RMIS
| Summary: |
Ann Schnure, director
of self-insurance and claims at Federated Department
Stores, was in the market for a risk management information
system. So she made a list of features, shopped it around
the exhibit hall of the RIMS conference, had the top
contenders demonstrate their wares and checked references
before making a purchase and implementing the workflow
benefits. |
|
10/03 |
|
Publication: Risk & Insurance
Title: Go Your Own Way and Self-Insure
| Summary: |
Point/Counterpoint: Why Risk Managers
Must Self-Insure… The articles submitted in this
section of Risk & Insurance discuss the issue of
whether companies should self-insure on their own or
use a large carrier. The view points are from Thomas
Kaiser from Arch Insurance Group’s Property and
Robert Faulhaber from Valley Oak Systems. |
|
9/15/03 |
| |
Publication: Insurance Journal
Title: San Diego Revamps WC Claims Process with Software and Best Practices
| Summary: |
As a full-service city,
San Diego processed a high volume of claims from many
departments, such as Parks and Recreations, Police,
Fire, Water and Sewer. City adjusters handled an average
caseload of 250 claims, exceeding the industry average
of 150 claims. As such, any efficiency gains achieved
via technology and best practices would greatly assist
in managing this workload. |
|
10/6/03 |
|
Publication:
Insurance Networking News
Title: Browsers Enhance Self-Service
| Summary: |
Browser-based systems are the next step in self-service solutions, presenting a real-time connection between critical information silos, consolidating multiple data sources, and providing exactly the type of access to information that executive decision-makers need to protect their assets and improve future performance. |
|
8/03 |
|
Publication:
Claims and Tech Decisions
Title: Browser-Based Technology Transforms the Claims Process
| Summary: |
In the future, risk managers utilizing browser-based technology, business rules and real-time notification, will stay better informed of losses, and can there institute cost control and risk management strategies that significantly improve their bottom lines. |
|
8/03 |
|
Publication:
Insurance Networking News, Claims Processing Supplement
Title: Montlake's Experience Proves There's Still No 'Free Lunch'
| Summary: |
Using a hand-me-down claims administration
system proved very costly for Montlake Holdings LLC.
But after Montlake selected an ASP application, it
has been rewarded with cost-saving s and efficiencies.
|
|
6/03 |
|
Publication:
Public Risk
Title: Internet Technology: Boon or Bust for Public Risk Managers?
| Summary: |
Organizations are now looking to the
Internet as a way to more
directly and immediately facilitate the accessing and
sharing of
information with key decision-makers. To meet these
needs, risk managers
would significantly benefit from the connectivity,
transparency and
real-time benefits that Internet technology delivers.
|
|
5/03 |
|
Publication: National Underwriter
Title: Internet Claims: Separating the Hype from the Reality
| Summary: |
Over the last three years, there has
been a lot of hype about how the Internet can transform
claims administration. With the continued hard market,
this is a critical time to distinguish between Internet
hype and actual Internet benefits. By outlining the
current offering of Internet claims technology, this
article will discuss just how close we are to a completely
Internet-based claims process.
|
|
5/16/03 |
|
Publication:
San Francisco Business Times
Title: San Francisco Business Times: Staking Claims
| Summary: |
Randy Wheeler began Valley Oak Systems
as a way to feed his entrepreneurial spirit while
playing off the knowledge he gleaned working for
a software company focused on insurance firms. He
said he found a client within a week of opening shop.
|
|
11/1/02 |
|
Publication: Business Insurance
Title: Business Insurance: Software allows employers to audit claims more quickly
| Summary: |
Barbara A. Pelletreua, manager of the
workers compensation program at the University of
California in oakland, says she can audit 90% of
her claims "with just the push of a button" on
her computer keyboard.
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11/5/01 |
Kevin Confetti