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Customer Quotes
Product
"When we began looking at new claims systems, there was a short list of vendors we were
considering. But to our claims adjusters, there was really just one choice." More >>
Christopher Shaffer, Information Services Manager, Bragg & Associates
"We knew iVOS was a powerful system that would give our claims examiners more features,
functions and increased access to data that would help them manage claims more effectively."
Download PDF
Sandra Walker, Director of Risk Management, San Bernardino City Unified School District
"It ended up being very rewarding to implement a new system that delivered huge improvements for
all our users. The primary benefit was that our risk managers were able to access and analyze
loss information." More >>
Sherry Carletta, Interim Director of Risk Management, University of California
"When we began looking for a claims system, we received many recommendations from contractors,
TPAs and other public entities. We found that the system integrated state mandated and
regulatory specifications for Workers' Compensation at a high level not offered by other vendor
solutions." More >>
Minh Vu, Deputy Director, Department of Human Resources, City and County of San Francisco
"We're thrilled to have a system that works well within our paperless claims process. As an
off-the-shelf package, it was not only close to our initial vision, but in some ways it has
exceeded it." More >>
Ann Schnure, Director of Self-Insurance & Claims, Federated Department Stores
"As we move forward, we're looking at how Valley Oak's software will enable us to deliver even
better results and service. This is a key reason why we're moving to iVOS¨. This browser-based
version of the Valley Oak claims system will streamline many of the inherent infrastructure,
maintenance and security issues we've experienced in the past." Download PDF
Barbara Pelletreau, Director of Risk Management, Catholic Healthcare West
"If one of our claims examiners is out, they can work from home or from the road, as long as
they have Internet access. These are some of the connectivity benefits of iVOS that we are just
starting to leverage." Download PDF
Scott Schimke, Executive Director of Risk Management, Golden State Risk Management Authority
"The rules help examiners keep track of people working for them and the system makes the
supervisor's job much easier than before." More >>
Carrie Angle, Vice President of Information Technology, Montlake Holdings, LLC
"The adjusters noticed that a lot of thought had been put into the usability of the system."
More >>
Ann Schnure, Director of Self-Insurance & Claims, Federated Department Stores
Best Practices
"We provided our nurse case managers with access to our Valley Oak claims management system,
which allowed all parties to view current treatment protocols and disability guidelines. This
provided hard savings of $304,772 in the first seven months." Download PDF
Barbara Pelletreau, Director of Risk Management, Catholic Healthcare West
"We've been able to reduce internal staff and third-party administrators by 50% even while our
business has grown." More >>
Carrie Angle, Vice President of Information Technology, Montlake Holdings, LLC
"Our current claims system has allowed me to track the results of this program. Before the
system was in place, I had to develop reports in Excel. Now, all the information is available at
my fingertips. The accident investigations program is in its infancy, but we've already seen a
25 percent decrease in injuries." More >>
Cynthia Rowe, Workers' Compensation Risk Manager at UC San Diego Medical Center
"Our main goal was to replace inefficient practices with procedures that would deliver greater
effectiveness." More >>
Greg Bych, Deputy Director of Risk Management, City of San Diego
"Campus risk managers dispersed throughout the state can run their own reports. They can take
that information and provide more insight to the University's vice chancellors. They can say,
"look how we're performing, look at what it's costing us." Risk managers can't raise the red
flag unless they can show the financial impact of claims. Having a really good risk management
information system and being able to get useful data out of it is like coming out of a cave. How
did we ever exist without it?" More >>
Cheryl Lloyd, Manager of the General Liability Program, University of California
Bill Review
"iVOS Review Service now handles everything - both medical and ancillary bills. It's much more
convenient to have the bills handled in one centralized process. As a result, we were able to
reduce our staff by one full-time data entry employee. During these difficult economic times
when school systems are having many financial hardships, this is a very tangible and direct
return on our investment." Download PDF
Sandra Walker, Director of Risk Management, San Bernardino City Unified School District
"By implementing iVOS Review, our claims and bill review processes are now both handled within
this 'one-system' solution, resulting in a significantly streamlined process. The overall
benefits include increased efficiency and considerable savings in time, effort and resources.
There's also a faster turnaround time on bills, which makes our providers happy."
More >>
Scott Schimke, Executive Director of Risk Management, Golden State Risk Management Authority
Customer Service
"What's the biggest difference between the old system and the new system? When I call Valley Oak
for support, I actually get it. Before I got nothing." More >>
Carrie Angle, Vice President of Information Technology, Montlake Holdings, LLC
"Valley Oak has been a good partner in helping us realize what types of technology tools we will
need into the future." Download PDF
Scott Schimke, Executive Director of Risk Management, Golden State Risk Management Authority
"Valley Oak's customer service has been excellent, and the maintenance and upgrades have been
entirely trouble-free." More >>
Christopher Shaffer, Information Services Manager, Bragg & Associates
"Valley Oak was a good partner, helping us to re-align the claims system to meet our specific
business needs and objectives. If we wanted to make changes in one area, they helped us
understand what the total effects would be and how we could minimize the impact on specific
areas like security and maintenance." Download PDF
Barbara Pelletreau, Director of Risk Management, Catholic Healthcare West
"Excellent relationships developed across all entities involved in the project and was key to
its success. Having the new claims system and processes in place has been a good experience."
More >>
Greg Bych, Deputy Director of Risk Management, City of San Diego
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